Job Description
Join to apply for the Junior Salesforce Administrator role at Jobright.ai
Join to apply for the Junior Salesforce Administrator role at Jobright.ai
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Roadie, a UPS company, is a leading logistics and delivery platform that helps businesses tackle the complexities of modern retail. As a Salesforce Administrator, you will manage and optimize the Salesforce Service Cloud instance for the Customer Experience team, working closely with cross-functional teams to enhance customer service operations and meet business objectives.
Responsibilities:
- Configure and fine-tune our Salesforce Service Cloud setup—think workflows, custom fields, layouts, integrations, and beyond- to power smarter, faster service across the business
- Be a champion for efficiency: constantly assess our systems and processes to identify opportunities that boost team productivity, improve user experience, and enhance customer satisfaction
- Oversee data integrity within the Salesforce Service Cloud instance, ensuring data compliance and security via security reviews, release updates, and health checks
- Lead Salesforce projects from start to finish- whether it’s a new integration, major upgrade, or process overhaul- delivering on time and within budget
- Create and maintain individual reports, dashboards, and reporting infrastructure to provide stakeholders with real-time and historical visibility into key performance metrics and operational details
- Collaborate with stakeholders across the company to understand goals, gather requirements, and deliver smart, scalable solutions and be the go-to communicator for platform changes and updates
- Create and maintain technical documentation that reflects the current state of our Salesforce usage and enables continued scaling of our use of Service Cloud
- Maintain vendor relationships with Salesforce and other strategic technologies that integrate with Service Cloud, while exploring new technologies—especially in AI and automation—that can level up our support capabilities
- Stay up-to-date on Salesforce capabilities, and work closely with CX leadership to shape the technology roadmap that supports our vision and drives business success
Qualifications:
Required:
- 2+ years of hands-on experience as a Salesforce Administrator with a strong understanding of Salesforce best practices and functionality
- Experience with Service Cloud; familiarity with custom objects, workflows, process builder, flows, and validation rules
- Proficiency in reporting and dashboards, with the ability to deliver actionable insights to stakeholders
- Comfortable with user training, documentation, and support to ensure adoption and proper use of Salesforce features
- Strong communication and collaboration skills, with the ability to work cross-functionally
- Detail-oriented, organized, and self-motivated, with a commitment to continuous learning and process improvement
Preferred:
• Salesforce Advanced Administrator
Company:
Roadie puts unused space in passenger vehicles to work by connecting people with items to send with drivers heading in the right direction. Founded in 2014, the company is headquartered in Atlanta, Georgia, USA, with a team of 201-500 employees. The company is currently Growth Stage. Roadie has a track record of offering H1B sponsorships.
Seniority level Seniority level Entry level
Employment type Employment type Full-time
Job function Industries Software Development
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Inferred from the description for this job Medical insurance
Vision insurance
401(k)
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Job Tags
Full time, H1b,