About Firstsource
Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.
We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.
Our clientele includes Fortune 500 and FTSE 100 companies.
Review and respond to all email communications no later than 24 hours from receipt.
Conduct outbound calls and/or campaigns when directed.
Thoroughly document all customer transactions in host system.
Adhere to scheduled shifts to ensure optimal phone coverage.
Ensure compliance to all regulatory guidelines.
Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.
Follow safety guidelines outlined by Illness and Injury Prevention Program.
Specific qualifications for this medical role include:
High School diploma or GED
1 Year Call Center Exp
Six months healthcare claims experience.
Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
Basic mathematical skills
Intermediate typing skills
Other requirements include:
Sitting for long periods of time
Flexibility of schedule especially when overtime is in place
Private/secured room without distraction
Ability to multitask
Specific to processing: Able to look for data entry differences
Following written directions (emails, SOP documents)
Self-motivation
Ability to prioritize work
Thinking outside the box and making judgement calls
Ability to adapt to change
Job Type: Full-time
Salary: $14.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Referral program
Vision insurance
Schedule:8 hour shift
Education:High school or equivalent
Job Type: Full-time
Pay: $14.00 per hour
Expected hours: 40 per week
Firstsource is an Equal Employment Opportunity employer. All employment decisions are based on valid job requirements, without regard to race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected under federal, state or local law.
Firstsource also takes Affirmative Action to ensure that minority group individuals, females, protected veterans, and qualified disabled persons are introduced into our workforce and considered for employment and advancement opportunities.
...opportunity for an Andiamo Assistant Manager at the Detroit Metropolitan Wayne County Airport (DTW). If you thrive in a fast-paced restaurant environment and are ready to take on a challenging and rewarding role, we want to hear from you! What Youll Do: Manage...
...TD&H is seeking a full time Landscape Designer/Architect to join our team. This is an excellent opportunity to be part of a dynamic, energetic, and rewarding work environment. Established in 1965, TD&H serves a diverse clientele across our nine offices in Montana, Idaho...
...Job Description Allied Reliability is seeking a Field Engineer II in the Cleveland, OH area to assist the Group Vice President, location management teams, and Corporate Quality and Engineering in overseeing long range capacity planning for assigned locations. The Field...
...EXPERIENCE & TRAINING: The Gardener must have the ability to communicate well in Spanish and be willing to learn to communicate in English. Gardeners must successfully pass the SGI Technical/Horticultural Skill Training Tests Level I & II. The Gardener must also be...
...Child Life Specialist (Cardiac ICU) at Boston Children's Hospital summary: The Child Life Specialist in the Cardiac ICU provides psychosocial and developmental support to pediatric cardiac patients and their families, facilitating adjustment to healthcare experiences...